As financial services firms continue to invest billions in new technologies — from AI platforms to digital workforce tools — one critical factor is emerging as the true differentiator: employee adoption.
In a recent Ignites article, “New Tech Is One Thing. Getting Staffers On Board Is Another,” Domenique Camacho Moran weighs in on the importance of training and workforce engagement during technology rollouts.
From the article:
“During the deployment phase, firms shouldn’t skimp on training, said Domenique Camacho Moran, an employment attorney and partner at New York law firm Farrell Fritz. Beyond trust-building, workers who aren’t properly trained on new systems could inadvertently make costly mistakes, she said.”
Read the full article on Ignites here (subscription required): Ignites – New Tech Is One Thing. Getting Staffers On Board Is Another